Civica Case Study
Civica, a global GovTech provider serving over 100 million citizens, partnered with Huskeys to get consistent visibility and simpler oversight of web application security across its multi-cloud, multi-WAF environment. In just 12 days, Huskeys analyzed 374M requests and automatically blocked more than 20M, with no added manual review.
Overview
Civica is a global GovTech provider that delivers cloud-based software and solutions, powering critical public services across local and central government, healthcare and education for over 100 million citizens worldwide. As Civica expanded its cloud and digital services portfolio, maintaining a consistent understanding of web application security across multiple platforms became increasingly challenging. Teams needed a more unified view of security posture, operational performance and configuration complexity to support effective governance and decision-making.
Working with Huskeys, Civica sought to improve visibility across its application security environment, simplify operational oversight and strengthen reporting for security and business leaders.
The Challenge
Managing security across multiple web application firewall (WAF) platforms increased operational complexity, including:
- maintaining consistent visibility across different security environments
- reviewing and prioritizing security findings at scale
- identifying opportunities to simplify configurations and policies
- improving insight into how controls perform in production environments
- strengthening reporting for operational and executive stakeholders
The objective was not to replace existing technologies, but to gain a clearer, more unified understanding of security operations and performance.
"Huskeys has helped us gain a clearer understanding of a complex web application security environment. Having a clearer, consolidated view supports better decision-making, stronger governance and a more consistent approach to managing security at scale."
The Solution
Huskeys connected to Civica's existing WAF and CDN infrastructure to provide a consolidated view of application security across multiple platforms. By combining security posture information with operational traffic insights, Civica was able to:
- 374M requests analyzed in just 12 days, giving the security team greater visibility across its multi-cloud, multi-WAF environment
- 20M+ requests blocked through automated protection without adding manual review overhead
- continuously assess protection across multiple WAF vendors
- surface and prioritize configuration complexity
- analyze false positives against production traffic
- provide application-level insights into security posture and areas requiring attention
- detect changes to vendor-managed security rules
- support future business-unit-specific access and governance requirements
The Outcome
By providing a consolidated view across Civica's web application security environment, Huskeys helped simplify the management of security across multiple platforms and digital services.
Rather than navigating separate tools and fragmented views, security teams gained a clearer understanding of security posture, configuration complexity and operational performance in one place. This improved visibility supported more informed decision-making, helped prioritise areas for optimisation and strengthened reporting for both technical and executive stakeholders.
In addition to improving visibility, the platform helped streamline the review and prioritisation of security findings across multiple environments. This reduced operational overhead, enabled teams to focus on higher-risk issues and supported a more consistent approach to governance and security decision-making.
Importantly, Civica was able to build upon existing security investments rather than undertake a costly platform replacement programme. By improving visibility, governance and operational oversight, the organization strengthened its ability to support the secure delivery of critical public services.
About Civica
Civica is a global GovTech champion that delivers cloud-based software and solutions, powering critical public services for over 100 million citizens worldwide. Trusted by more than 6,000 customers across central and local government, health and care and education, we help the public sector build financial resilience, strengthen community commitment and improve citizen welfare. With operations in seven countries across North America, Europe and APAC and 25 years of experience, we combine global scale with deep sector expertise to support those who serve citizens every day. Find out more: www.civica.com
